Yet again, I have waited in all day, quiet as a mouse so that I can hear the buzzer to my flat's intercom go 'Buzzzzz! Buzzzzz!' alerting me to the fact that one of your drivers has successfully delivered the items I ordered from Amazon yesterday safe in the knowledge that as a valued Amazon Prime customer I am guaranteed 'free' next day delivery. I say 'free' because I do of course pay for this particular privilege. No doubt some of that premium goes to your company's shareholders and other tax avoiders. I pay for guaranteed next day delivery so that I can guarantee being at home and available to receive the goods and not at work, so that I don't have to go through this excruciating battle every time.
I note that your CityLink Service Alert [PDF] makes no mention of Wednesbury or Cricklewood the two depots where my goods supposedly have been so far.
I see no snow or other natural disasters occurring outside my window. I wonder what can the matter be? No card in my post box pretending that I was out when I was in. No message from Stuart Godman himself offering to refund my Amazon Prime subscription for providing a less than first class and as far removed from customer centric service as I can imagine it's possible to get.
Here is a suggestion for Stuart. If you want to improve your customers' experience, why don't you try delivering next day for once? I mean, how hard can it really be? Even the Royal Mail can still manage that!
The only possible explanation I can think of is that Amazon have been defrauded by a charlatan company pretending to be the great and fantastic real CityLink.
No doubt your company will go to extra lengths and do whatever it takes to attempt to deliver my goods tomorrow - WHEN I'LL BE OUT AT WORK. And then we can go through this whole palaver all over again after I have had to beg and plead with someone, as if they are doing me a special favour, to re-deliver on Thursday when I will again be at home. Maybe. Maybe I should get out more and spend my money in the High Street. But I've been seriously ill these last few months and that hasn't really been an option. Plus, if you think I'm angry now, you should see me in an actual shop!
Anyway, enough ranting. Please deliver my goods today. If that's too much to expect, please don't deliver them tomorrow as it will be a complete waste of your time and money as I won't be in to receive them. If you really can't deliver tonight, please deliver them on Thursday. I would really rather not have to go through this all again with you tomorrow night because you are just doing your job, following procedures and ignoring your customer's wishes. Stuart wouldn't want that either, I'm sure.
One of, I imagine, many of your truly pissed off customers,
David Marsden
