Good Godman! Why Is This So Difficult?

2010-12-14 6:44 pm 0 Comments , , , , , , and

Yet again, I have waited in all day, quiet as a mouse so that I can hear the buzzer to my flat's intercom go 'Buzzzzz! Buzzzzz!' alerting me to the fact that one of your drivers has successfully delivered the items I ordered from Amazon yesterday safe in the knowledge that as a valued Amazon Prime customer I am guaranteed 'free' next day delivery. I say 'free' because I do of course pay for this particular privilege. No doubt some of that premium goes to your company's shareholders and other tax avoiders. I pay for guaranteed next day delivery so that I can guarantee being at home and available to receive the goods and not at work, so that I don't have to go through this excruciating battle every time.

I note that your CityLink Service Alert [PDF] makes no mention of Wednesbury or Cricklewood the two depots where my goods supposedly have been so far.

Amazon's parcel tracker

CityLink's parcel tracker

I see no snow or other natural disasters occurring outside my window. I wonder what can the matter be? No card in my post box pretending that I was out when I was in. No message from Stuart Godman himself offering to refund my Amazon Prime subscription for providing a less than first class and as far removed from customer centric service as I can imagine it's possible to get.

Here is a suggestion for Stuart. If you want to improve your customers' experience, why don't you try delivering next day for once? I mean, how hard can it really be? Even the Royal Mail can still manage that!

The only possible explanation I can think of is that Amazon have been defrauded by a charlatan company pretending to be the great and fantastic real CityLink.

No doubt your company will go to extra lengths and do whatever it takes to attempt to deliver my goods tomorrow - WHEN I'LL BE OUT AT WORK. And then we can go through this whole palaver all over again after I have had to beg and plead with someone, as if they are doing me a special favour, to re-deliver on Thursday when I will again be at home. Maybe. Maybe I should get out more and spend my money in the High Street. But I've been seriously ill these last few months and that hasn't really been an option. Plus, if you think I'm angry now, you should see me in an actual shop!

Anyway, enough ranting. Please deliver my goods today. If that's too much to expect, please don't deliver them tomorrow as it will be a complete waste of your time and money as I won't be in to receive them. If you really can't deliver tonight, please deliver them on Thursday. I would really rather not have to go through this all again with you tomorrow night because you are just doing your job, following procedures and ignoring your customer's wishes. Stuart wouldn't want that either, I'm sure.

One of, I imagine, many of your truly pissed off customers,

David Marsden

Please Help Stop This Crazy #ThreeStrikes Bill

2009-12-01 11:28 am 0 Comments , , , , , and

Please write to the Lords about the Digital Economy Bill, today

Jim Killock, 01 December 2009
Tomorrow, the Digital Economy Bill is debated by the Lords in its Second Reading.
This is the first serious discussion of the contents of the Bill: so we need to make sure the Lords know that this Bill is currently going to be a disaster for justice and the digital economy.
Only Lords that speak tomorrow will, by convention, take part in the crucial committee stage of the Bill, where we can expect the Lords to make serious changes to the sections on disconnection on accusation and copyright law by diktat.
And we know massive industry lobbying is taking place: we need your help to redress the balance.
That’s why we need you to write to the Lords today: either a random Lord, since we don’t have direct representation, or perhaps a Lord you know from previous work.
Please use the ‘random Lord’ button on write to them. If you like, send your letter to more than one Lord.
via openrightsgroup.org


My own effort:

FOR THE ATTENTION OF:
Lord Brookman
House of Lords

Tuesday 1 December 2009

David Marsden
41 Ridge Avenue
Winchmore Hill
London
N21 2RJ
david.marsden@enfieldclubhouse.org.uk

Dear Lord Brookman,

Digital Economy Bill: Brief to Lords on Second Reading

I run a small, local charity, which supports people with severe and enduring mental health problems rebuild their confidence and skills in order to return to work, education and meaning full lives in the community.

A major and exciting part of this work is learning how to use computers and the internet as most of my clients do not have access at home. The risk of unlawful downloading by clients, staff, volunteers and other community groups that hire out or use our facilities would be too great to bear as any resulting disconnection would have a catastrophic effect on running the charity itself. Yet, if we were to prevent or discontinue internet use or to attempt to supervise every second of use this too would be counter-productive to our stated aims and ethos of working and totally beyond our very limited resources.

This Bill, if it becomes law in it's current state, could have serious implications for organisations like mine and have a wholly negative effect on the government's efforts to promote return to work and social inclusion for disabled people.

Please speak tomorrow in the House of Lords if you share or support any of the views stated above.

Yours sincerely,

David Marsden
Chief Executive
Enfield Clubhouse
www.enfieldclubhouse.org.uk

Sting In The Tail Is No Joke For Pires

2006-05-29 9:36 am 0 Comments , and

Dudek Surprised to Be Off Polish Squad - New York Times: (also http://sports.bostonherald.com/soccer/view.bg?articleid=141199)
Jerzy Dudek was the man in front of the net who helped Liverpool win last year's Champions League final, saving two penalty kicks against AC Milan in the shootout to complete the comeback win.
Robert Pires was a key player in Arsenal's run to the final in this year's competition, where the team took the lead but eventually lost to FC Barcelona.
Both were left off World Cup rosters for this year's tournament in Germany.
''I rang my cousin, who told me I wasn't going,'' said Dudek, Poland's starting goalkeeper at the last World Cup. ''I thought it had to be joke. I thought I'd see on the news it was all a big joke.
''Days before (Poland coach Pawel) Janas announced the squad, we spoke and I was going to the World Cup.''
Pires, who played for France when the team won the title at home in 1998, missed the last tournament and apparently is out of favor with Raymond Domenech because the coach does not trust players born under the sign of Scorpio [my emphasis].
...
"Scorpios, such as Robert Pires, are said to be the principal victims of this practice as, according to Domenech, "they always end up killing each other"."
http://www.noticias.info/asp/aspComunicados.asp?nid=182033&src=0
So, criticising the manager's tactics has nothing to do with it then?

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